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We’re sorry but our online travel money service isn’t available right now.


This is as a result of a software virus. On discovering the virus, and as a precautionary measure, Travelex immediately took all its systems offline to prevent the spread of the virus further across the network.

Whilst the investigation is still ongoing, to date our investigation shows that customer data has not been compromised.

We have now contained the virus and are working to restore our systems and resume normal operations as quickly as possible.

Travelex’s network of branches continue to provide foreign exchange services manually and a number of workarounds are provided below.

We apologise to our customers for any inconvenience caused as a result.

Travelex is in discussions with the National Crime Agency (NCA) and the Metropolitan Police in the UK who are conducting their own criminal investigations.

You can still visit us in-store:

Our travel money stores are open 7 days a week. To find your nearest store, please contact our Customer Service team on +44345 872 7627 or via social media.

Have a query about an existing online order?

For customers who have ordered money online, please contact Travelex Customer Services on +44345 872 7627 or via social media.